Total Quality Policy

The Management of ROYAL PROFIT SL, in line with the scope of the quality management system and the quality objectives established, defines, drives and promotes the “Total Quality” management principles described below.

Customer Focus

The customer is the final arbiter of the quality of products and services.

The organisation ROYAL PROFIT SL knows, specifies and understands the needs and expectations of the customer and how to provide them with added value.

Customer satisfaction is measured, monitored and analysed, as are the other factors that influence customer loyalty.

Collaboration with Suppliers

Relationships with suppliers are based on trust and collaboration, generating added value for customers.

Development and Involvement of People

The people at ROYAL PROFIT SL, through shared values and a culture based on trust, participation and delegation, develop their capabilities and professional potential.

Involvement, incentives and communication, both horizontal and vertical, extend throughout the whole ROYAL PROFIT SL organisation, and continuous training and performance evaluation are key aspects in developing people’s competencies and skills.

Processes

The activities of the ROYAL PROFIT SL organisation are organised into business processes.

The processes, which are documented and adapted to each customer, regulation or project, are known, understood and carried out by the people in the organisation.

Continuous Improvement

Continuous improvement is the foundation of excellence.

Continuous improvement actions are based on the prevention of incidents and failures, as well as on innovation in “day-to-day” activities, which is encouraged among all staff.

Metrics and data analysis are the basis for managing continuous improvement.

Leadership

Leadership is exercised by the Management and by the people at ROYAL PROFIT SL who lead the services provided to Customers.

The quality objectives and this policy serve to align all the organisation’s activities in an orderly and structured way.

People’s behaviour must be consistent with the mission and values established by the Management of ROYAL PROFIT SL.

The Management of ROYAL PROFIT is responsible for implementing, maintaining and improving the Quality Management System (QMS), in accordance with international standards, fulfilling the following goals:

• Assess and treat the quality risks of services and solutions.
• Manage actual or potential quality incidents relating to services and solutions.
• Measure the effectiveness and efficiency indicators of quality management of services and solutions.
• Optimise management processes and controls on a continuous improvement basis.
• Raise awareness among, and train, employees and collaborators.
• Comply with applicable legislation.

To fulfil these goals, ROYAL PROFIT SL has established its Quality Management System (QMS) in accordance with the standard “UNE-EN ISO 9001:2015. Quality management systems. Requirements. (ISO 9001:2015)” as a framework to plan, establish, deploy, measure, analyse and review the quality objectives, aspects, processes and controls of the “Data and digital business consulting, performance advertising, growth hacking, technological development and creativity services”.

The Management of ROYAL PROFIT delegates to the Quality Management Officer its maintenance, support and accreditation, with the participation and backing of all staff and collaborators.

The General Management of ROYAL PROFIT SL delegates to the Quality Management Officer the coordination, supervision and maintenance of this policy and the implementation of an environmental management system, with the participation and backing of all staff, suppliers and collaborators.

This policy will be reviewed annually, and any changes must be approved by the General Management of ROYAL PROFIT SL.